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Lead Delivery Manager

Unit :  Digital Services
Salary :  £57,696 to £64,914
Location :  Milton Keynes
Please quote reference :  21643
Permanent, Full-Time post
Closing Date :  30 May, 2024 - 12:00

Flexible working patterns will be considered.

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs.


Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning.

Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University.  Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.

The role

We have an exciting opportunity for a highly experienced Lead Delivery Manager to work as part of a multi-disciplinary team, which will be based within Digital Services. 

The initial focus of this role will be to support the Student Services Portfolio whose ambition it is to ensure services and products are highly customer-centric and designed with the user (whether student or colleague) in mind ensuring best possible outcomes.  These roles all require experience of working with agile methodology, of leading, coaching and bringing out the best in your people.

We are looking for those who thrive whilst collaborating with a fully multi-disciplinary team and have significant experience of working on the full lifecycle of products, from ideation to development, from delivery to operation and ongoing improvement with a view to making the user experience a positive one.  We need role holders to have a breadth of tools and methods appropriate to leading teams to deliver at pace and mentoring and developing others.  

Skills and experience

This role will suit you if you:

  • Have proven knowledge and experience of Delivery Management of the full service and digital product life cycle, including applying the most appropriate Agile and other techniques.
  • Possess the ability to create or tailor new ways of working, and constantly innovate.
  • A deep understanding of what it takes to successfully deliver services and digital products, including the ability to foresee and proactively address delivery risks.
  • Are experienced in balancing multiple priorities for complex and high visibility services and products.
  • Have experience of building high performing, highly skilled multidisciplinary team delivering a specific product, service or transformation.
  • Possess a thorough understanding of Product Management, Service design and development practices – although this may not be your specialty.

The full summary of duties and skills required for the role can be found within the Job Description below.

If you would like to discuss the application or recruitment process before making an application, please contact Donna Elstob at Resourcing Hub on 01908 655544 or email Resourcing-hub@open.ac.uk quoting the reference 21643.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document:

  • CV
  • Personal statement, up to 500 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: “reference no - surname - first initial” e.g. 12345 - Smith - J.

You will need to have your documents ready ahead of submitting the electronic application. Please click on the APPLY NOW button below to be redirected to our application page.

APPLY NOW

You will receive updates regarding your application from resourcing-applications@open.ac.uk. Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal.

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

 

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services, and staff networks.


Job related information : 

AttachmentSize
File Lead Delivery Manager Job Description.docx152.21 KB


Posting Date :  9 May, 2024 - 15:30

Contact us

If you have any queries or questions about the recruitment process, or regarding your application, please contact: Resourcing-Hub@open.ac.uk.

If you have any non-urgent feedback regarding the recruitment process, please contact: Resourcing-Hub-Feedback@open.ac.uk