Applications Support Engineer (2 posts)

Flexible and remote working is an option, but must be able to attend Milton Keynes as required.

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning.

Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University.  Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.

The role

The Open University is recruiting for 2 Application Support Engineers, 1 permanently and the other on a 12-month fixed-term contract.  

These roles sit within Data and Student Analytics, which supports stakeholders from across the University by enabling them to make evidence-based decisions using insight and analytics. You will be working in a team which is responsible for developing a suite of web-based applications which initially support stakeholders in understanding student behaviour and performance. 

In this role you will be interacting with a cross-functional team that is developing innovative applications using the latest in technology. As an Application Support Engineer, you will assist in deploying, maintaining and supporting the web applications delivered by the Applications development team.

Although this role is aligned to our Milton Keynes office, we are flexible on location across the UK, with the understanding of occasional ad-hoc attendance onsite.

Skills and experience

The successful candidate will have a proven track record in:

• Experience of working in a technical applications support role, maintaining web applications (Front-end and Back-end).
• Knowledge of Azure suite, ensuring efficient data storage and retrieval in a cloud environment.
• Knowledge of using an Enterprise ticketing system.
• Confident in planning and prioritising work whilst possessing strong communication skills.

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Lauren Denton at Resourcing Hub on 01908 655544 or resourcing-hub@open.ac.uk quoting the reference VRF 21700.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3^rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

• CV
• Personal statement, up to 500 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application. Please click on the APPLY NOW button below to be redirected to our application page.

APPLY NOW

You will receive updates regarding your application from resourcing-applications@open.ac.uk. Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal.

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Job related information : 

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Posting Date :  19 June, 2024 - 07:00