Welcome

Introduction to Estates

We provide professional estates and facility services to enable The Open University to deliver its strategic vision. Our aim is to provide a customer focussed service which provides value for money.

We aim to be responsive to our customer needs; we acknowledge that the University and its departments are constantly changing as a result of an evolving higher education environment.

Vision Statement

Estates provide a range of professional services to the University, including project management, space management, maintenance, engineering, energy management, property management, health & safety, grounds management, travel to work advice, portering, security, cleaning, catering, transport, events, postal and reception services.

Our aim is to be responsive to our customer's needs, responding to changes within the University and within an evolving higher education environment. We review continuously our activities and processes to ensure that we continue to meet the needs of the University whilst at the same time ensuring the service that we provide is professional, effective and value for money.

We aim to communicate effectively about all of these services with Faculties and Departments across the University. We are continuously striving for improvement in all that we do and how we communicate with the wider University community.

Dorian Holloway
Director of Estates

What does this mean?

We will be highly respected and clearly support the aims of the University.
We will be renowned for Customer Service, Value for Money and Expertise.
We will be regarded as highly skilled, positive people who 'make a difference'.
We will challenge the University to ensure our professional expertise and input is part of the organisation's decision making process.

How will we achieve this?

We will work as one single Estates Team.
We will share knowledge across Estates.
We will understand and respect each others roles and contributions.
There will be no barriers across Estates.
We will generate new ideas to continuously improve our service to our customers.
We will congratulate each other on successes.
We will challenge each other openly and constructively on how we do things so that the right solution is implemented.
We will all be receptive to feedback offered in a positive and constructive manner.