Welcome

Welcome to The Open University, as well as supporting OU colleagues we also welcome external tenants who lease several of our buildings at Walton Hall Campus. We have gathered the following information to help support our external tenants.

The Estates Team

Our Estates Team will assume responsibility for general maintenance repairs including heating, lighting, trip hazards and defective furniture items. These can be reported to Liaison Line on either 01908 653286 or Estates-Liaison@open.ac.uk. 

Please note attendance and subsequent repair is subject to our general service level agreements. Associated timescales for completion will be advised once your request has been logged. Tasks that fall outside of the normal repair scope will be subject to an additional charge to be agreed upon.

The Liaison Line team are available from 08:00am to 5:30pm Monday to Thursday and 8:00am to 5:00pm on Friday. 

Berrill Reception is The OU's front of house for receiving visitors and helping staff, they also offer a taxi butler service which can call a taxi to campus by just a press of a button. This connects directly to Skyline taxis providing a reference number for your order and once a driver has accepted the ride you will be given an estimated time of arrival together with the vehicle details.

Berrill reception is open from 8:00am to 5:30pm Monday to Thursday and 8:00am to 5:00pm on Friday.

The University Information Line

During adverse weather, Estates work with other University departments to advise staff when it is necessary to close the Walton Hall Campus and other University sites for health and safety reasons. 

During periods of severe adverse weather that may cause disruption to travel, information is recorded on the Emergency Information Line 01908 655666.  These messages are posted giving as much advance notice as the situation allows.  Warnings of severe adverse weather will also carry detail of when the information is scheduled to be next updated.  The first update of the day is always posted by 07:00.