You are here

  1. Home
  2. Research
  3. Theme 3: Leadership, management and organisation
  4. 3.03 Demand management – study of internal demand pressures

3.03 Demand management – study of internal demand pressures

Academic team: Dr Paul Walley and Anna Jennison Phillips, Senior Practitioner Fellow (Gloucestershire Constabulary)
Policing partners: Gloucestershire Constabulary, Thames Valley Police, Bedfordshire Police, Hertfordshire Constabulary and Humberside Police
Status: Complete


This project is part of the Centre’s research into ways in which demand can be managed and sustainably reduced.  After an initial scoping study, it was identified that much internal demand is self-generated, partly through not getting things right first time.  The main study investigated a sample of demand at Gloucestershire Constabulary to identify the underlying causes of “failure” or repeat demand.  The outcome was to identify how the adaptation of prioritisation to increase one-touch resolution can help reduce unnecessary demand.



Title Outputs type Lead academic Year
A study of non-urgent demand to identify opportunities for demand reduction Article Walley, P 2018
Service quality in policing: a failure demand perspective Research paper Walley, P 2018
Demand and capacity management within the police service Video Walley, P 2017
Reducing demand by meeting needs effectively Video Jennison-Phillips, A 2017
Demand management in the public sector: developments and issues Conference paper Walley, P 2017
Failure demand themes Project extract Walley, P 2017
Scoping study summary report on demand management Summary report Walley, P 2016
The use of failure demand in police services Literature review Walley, P 2015



Launch of CPRL Small Grants Pilot Scheme: Testing Policing Innovations

As announced at the CPRL Membership Group meeting on Thursday 07 March we are delighted to have launched the CPRL Small Grants Pilot Scheme following approval at the membership group meeting in December 2023.

26th March 2024
See all

Upcoming Events

May 22

Online Seminar: Trust and confidence in policing

Wednesday, May 22, 2024 - 13:00 to 14:30

Jun 13

Online Membership Group Meeting

Thursday, June 13, 2024 - 10:30 to 12:30

See All