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  4. 3.15 Demand management in police services

3.15 Demand management in police services

Academic team: Dr Paul Walley, Matthew Adams (Senior Practioner Fellow)
Policing partners: South Yorkshire Police, PSNI and Gloucestershire Constabulary
Status: Complete

Police car

The Police Service in the UK has experienced similar financial pressures to other public services, at the same time as patterns of demand have changed considerable. Perceptions of demand and capacity imbalance have led to calls for more comprehensive assessment of demand and capacity within policing. All forces have to address ways of reducing demand, and a number of studies on demand management are underway with activity across a range of forces.

This project contributes to this evidence base by investigating how forces are addressing the apparent mismatch between demand and capacity through changes to policy and practice.


Title Outputs type Lead academic Year
An evaluation of demand management practices in UK Final report Walley, P 2019
An evaluation of demand management practices in UK Summary report Walley, P 2019



2023 Annual Report

This annual report features a selection of the work undertaken across 2023 which we consider to be highly relevant for the current policing environment.

15th May 2024
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