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  4. 3.15 Demand management in police services

3.15 Demand management in police services

Academic team: Dr Paul Walley, Matthew Adams (Senior Practioner Fellow)
Policing partners: South Yorkshire Police, PSNI and Gloucestershire Constabulary
Status: Complete

Police car

The Police Service in the UK has experienced similar financial pressures to other public services, at the same time as patterns of demand have changed considerable. Perceptions of demand and capacity imbalance have led to calls for more comprehensive assessment of demand and capacity within policing. All forces have to address ways of reducing demand, and a number of studies on demand management are underway with activity across a range of forces.

This project contributes to this evidence base by investigating how forces are addressing the apparent mismatch between demand and capacity through changes to policy and practice.


Title Outputs type Lead academic Year
An evaluation of demand management practices in UK Final report Walley, P 2019
An evaluation of demand management practices in UK Summary report Walley, P 2019



Can a virtual reality courtroom be a useful learning tool?

Dr Ahmed Kadry and Simon Hull, who both work in the Department for Policing at The Open University (OU), have recently finished a project that evaluated OU policing apprentice's experiences of learning in a virtual reality (VR) courtroom.

4th December 2023
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Upcoming Events

Dec 7

Membership Group Meeting

Thursday, December 7, 2023 - 10:30 to 12:30

Jan 15

Research Priority workshop

Monday, January 15, 2024 - 11:00 to 13:00

The Open University, Milton Keynes

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